Solution Overview for Transcription Business

The iCERP by NEXUSsoft Transcription Business Solution is a comprehensive software system designed to streamline and automate various processes involved in a transcription business. It encompasses a wide range of functionalities and aims to enhance productivity, efficiency, and accuracy while ensuring data security and compliance.


User Management

iCERP by NEXUSsoft provides robust user management capabilities, allowing administrators to create and manage user accounts with different roles and permissions. This feature ensures secure access to the system and allows fine-grained control over user privileges and data accessibility.


Client Portal

The client portal enables seamless interaction between the transcription business and its clients. Clients can submit new transcription requests, track the progress of ongoing jobs, and access completed transcripts. This feature facilitates efficient communication, enhances customer satisfaction, and reduces administrative overhead.


Job Workflow Management

iCERP by NEXUSsoft incorporates a comprehensive job workflow management module, enabling efficient tracking and coordination of transcription jobs from start to finish. It allows users to assign jobs to specific transcribers, monitor job progress, set deadlines, and automate notifications. This feature ensures smooth collaboration, optimises resource allocation, and improves overall operational efficiency.


AI-Powered Audio-to-Text Conversion

With AI-powered audio-to-text conversion capabilities, iCERP by NEXUSsoft automates the process of transcribing audio files. Leveraging advanced speech recognition algorithms, the system can convert audio recordings into text format, significantly reducing manual effort and turnaround time. Transcribers can then review and edit the AI-generated transcripts, further enhancing accuracy and productivity.


PDF OCR Conversion to Microsoft Word

iCERP by NEXUSsoft integrates Optical Character Recognition (OCR) technology to automatically convert scanned or PDF documents into editable Microsoft Word files. This functionality eliminates the need for manual data entry, saving time and reducing the likelihood of errors. Transcribers can easily extract text from the converted documents and seamlessly incorporate it into the transcription process.


Pedal Control Integration

To optimise the transcription process, iCERP by NEXUSsoft offers pedal control integration. Transcribers can connect foot pedals to their workstations, enabling hands-free control of audio playback during the transcription process. This feature enhances efficiency, allowing transcribers to focus on the task at hand without interrupting their workflow.


Microsoft 365 Integration

By integrating with Microsoft 365, iCERP by NEXUSsoft enables seamless document sharing, collaboration, and version control. Transcribers can leverage familiar tools such as Microsoft Word, Excel, and Outlook within the system, enhancing productivity and ensuring compatibility with industry-standard software.


Accounts Management and Integration

iCERP by NEXUSsoft includes a comprehensive accounts management module that handles invoicing, payment tracking, and financial reporting. It integrates with accounting software to streamline financial operations and ensure accurate bookkeeping. This feature simplifies the billing process and facilitates seamless integration with existing accounting systems.


Australian Security Standards Compliance

Recognising the sensitivity of medical and legal data, iCERP by NEXUSsoft is built to meet Australian security standards for data protection and privacy. It includes robust encryption, access controls, and audit trails to safeguard confidential information. Compliance with industry regulations ensures client trust and mitigates the risk of data breaches.


Job Type, Job Fees, and Template Management

The solution provides flexibility in managing various job types, associated fees, and templates. Administrators can define and configure different transcription job types, assign specific pricing for each type, and maintain standardised templates for consistent formatting. This feature streamlines job creation, simplifies fee calculations, and ensures consistent quality across deliverables.


Staff and Contractor Management

iCERP by NEXUSsoft includes a staff management module that allows administrators to track the performance and work completed by individual transcribers and contractors. It provides insights into their productivity, accuracy, and efficiency. Based on the work completed, the system automatically generates contractor invoices, simplifying the payroll process and ensuring accurate compensation.


System Integration

One of the key strengths of iCERP by NEXUSsoft is its ability to provide seamless integration with third-party solutions, enabling you to leverage the full potential of your existing software ecosystem without creating data silos. iCERP by NEXUSsoft has a wide range of integrations available from popular accounting packages such as Xero, QuickBooks and MYOB to digital signing solutions such as DocuSign and Adobe Sign to Point of Sale solutions, transcription solutions, courier and logistic solutions, Microsoft 365 and so on.

Beyond software integrations, iCERP by NEXUSsoft also connects with IoT devices to enhance production and manufacturing processes, fleet management, and sensor-driven operations. Whether you need to monitor production line equipment, optimise fleet performance, or capture real-time data from sensors, iCERP by NEXUSsoft seamlessly integrates with a variety of IoT devices and platforms to provide actionable insights and drive operational efficiency.

We understand that every business has unique requirements and may use specific third-party solutions that may not have pre-built integrations. However, we have you covered. We have connected many legacy systems building custom integrations to connect iCERP by NEXUSsoft with any required third-party software. Whether it's a specialised industry solution, a niche software, or a proprietary application, we work closely with you to understand your needs and design a seamless integration that aligns perfectly with your business processes.