Solution Overview for Managed IT Services Business

The iCERP by NEXUSsoft Telstra Enterprise Partner and IT Managed Services Provider solution is a powerful and comprehensive solution specifically designed to meet the unique requirements of businesses that operate as a Telstra Partner and an IT managed services provider. iCERP by NEXUSsoft encompasses a wide range of modules and functionalities to effectively manage key aspects of the business.


User Management

iCERP by NEXUSsoft provides a robust user management module that allows administrators to create and manage user accounts with granular control over roles, permissions, and access levels. It ensures proper security and facilitates efficient collaboration across teams and departments, enabling authorised users to access the system and perform their designated tasks.


Service Cases and Ticketing with Advanced Workflows

The service cases and ticketing module within iCERP by NEXUSsoft goes beyond basic ticket management. It offers advanced workflows and automation capabilities to streamline the handling of service cases and tickets. It allows for the efficient tracking, assignment, and escalation of tickets, ensuring timely resolution and improved customer satisfaction. The advanced workflows enable the creation of customised processes based on specific service requirements, ensuring consistent and efficient service delivery.


Leads and Opportunities

iCERP by NEXUSsoft includes a comprehensive module for managing leads and opportunities. It enables businesses to capture, track, and nurture leads throughout the sales pipeline. The module facilitates efficient lead management, including lead scoring, assignment, and progress tracking. It empowers sales teams to manage opportunities, forecast sales, and track the performance of sales activities, ultimately increasing revenue generation and business growth.



Efficient procurement management is achieved through a dedicated module in iCERP by NEXUSsoft. It streamlines the entire procurement process, from requisition to purchase order creation and vendor management. The module enables businesses to manage supplier information, negotiate contracts, track orders, and automate procurement workflows. It ensures accurate procurement planning, cost control, and optimised purchasing decisions.


Inventory and Stock Management

iCERP by NEXUSsoft incorporates a robust inventory and stock management module. It provides comprehensive features for tracking and managing inventory levels, stock movements, and stock valuation. The module allows businesses to maintain optimal inventory levels, minimise stockouts, and reduce excess inventory costs. It facilitates accurate inventory tracking, order fulfillment, and real-time visibility into stock availability across multiple locations.



iCERP by NEXUSsoft includes a feature-rich accounts module to manage invoicing, billing, and payments. It automates routine accounting tasks, such as generating invoices and tracking accounts receivable and payable. The module integrates with accounting packages, enabling accurate financial reporting and facilitating compliance with accounting standards.


Reconciling Telstra Payments

Specific functionalities are incorporated in iCERP by NEXUSsoft to reconcile Telstra payments. It ensures accurate matching of payments received from Telstra with the corresponding invoices or services provided, maintaining proper financial records and simplifying the payment reconciliation process and correct classification of GST.



One of the key strengths of iCERP by NEXUSsoft is its ability to provide seamless integration with third-party solutions, enabling you to leverage the full potential of your existing software ecosystem without creating data silos. iCERP by NEXUSsoft has a wide range of integrations available from popular accounting packages such as Xero, QuickBooks and MYOB to digital signing solutions such as DocuSign and Adobe Sign to Point of Sale solutions, transcription solutions, courier and logistic solutions, Microsoft 365 and so on.

Beyond software integrations, iCERP by NEXUSsoft also connects with IoT devices to enhance production and manufacturing processes, fleet management, and sensor-driven operations. Whether you need to monitor production line equipment, optimise fleet performance, or capture real-time data from sensors, iCERP by NEXUSsoft seamlessly integrates with a variety of IoT devices and platforms to provide actionable insights and drive operational efficiency.

We understand that every business has unique requirements and may use specific third-party solutions that may not have pre-built integrations. However, we have you covered. We have connected many legacy systems building custom integrations to connect iCERP by NEXUSsoft with any required third-party software. Whether it's a specialised industry solution, a niche software, or a proprietary application, we work closely with you to understand your needs and design a seamless integration that aligns perfectly with your business processes.


Knowledge Base

iCERP by NEXUSsoft includes a knowledge base module that serves as a central repository of information and resources. It allows businesses to capture, store, and share knowledge, including technical documentation, troubleshooting guides, FAQs, and best practices. This empowers support teams to provide timely and accurate information to customers, reducing response times and improving customer satisfaction.


Reporting and Analytics

iCERP by NEXUSsoft incorporates a comprehensive reporting and analytics module. It provides reports, dashboards, and analytics tools to analyse key performance indicators, track metrics, and gain valuable business insights. Users can generate real-time reports on sales performance, service metrics, inventory levels, financial data, connected applications and more. This enables data-driven decision-making, process optimisation, and continuous improvement.


Multi-Site Capabilities

iCERP by NEXUSsoft supports multi-site operations, enabling your business to manage multiple locations or branches within a single system. It provides centralised control, standardised processes, and consolidated reporting across all sites, enhancing operational efficiency and scalability.